5. The mattress is a personal affair!

Before buying a mattress go through the process of trying it out. No one knows personal preferences better than yourself! So we always suggest choosing a mattress after testing it and even in different bedding positions. Always take into account your own needs and preferences and of course your body type. If you find out after the purchase that your mattress does not serve you, as you may understand, a replacement is not covered by the warranty that comes with it.

 

6. Small tips for calm & relaxed moments.

After selecting the ideal type of GRECO STROM mattress for you, pay attention to the following points:

• The mattress you have selected will be specially made for you in the dimensions you indicate which is your responsibility. (+/- 1cm deviation due to use of natural materials).
• However, if after receiving your new mattress find that you have a measurement error, you should know that no replacement can be made. But do not hesitate to contact the competent department GRECO STROM AFTER SALES SERVICE, [email protected], so we can inform you if we can fix the dimensions at the prescribed charge based on our company price list.
• You should know that you will need some time (about 1 month) for your body to adapt and get used to the new mattress that will lead you to a new sensational sleep experience.
• Because all senses are activated when you lie down to enjoy all the benefits that a GRECO STROM mattress offers you, do not be alarmed by the smell of new. You will just need to leave your mattress uncovered for a few hours a day and the absolutely normal characteristic smell of the new will subside and disappear permanently after a few days.
• QUILTED: All materials used and invested for the quilted treatment of GRECO STROM mattress (hypoallergenic pad, pure virgin wool, special treatment foams) have been selected to adapt and support ideally your body and especially its heaviest points (shoulders, back, hips). So we would like to point out, that a light deflation on the surface of the quilt is not considered deformation or non-uniformity and generally does not defect, but it is considered perfectly normal because of the nature of materials.

 

7. Baby & Child mattresses

• Mattresses must not be exposed to external environmental conditions.
• Ensure proper and adequate ventilation of the mattress in the room, with an open window, leaving it uncovered (without bedding and protective cover) for a few hours, at least once a month.
• Baby mattresses, due to the natural materials used for their production, are sensitive to high temperatures and ambient humidity. Maintain ideal conditions inside the children’s room.
• Most of the baby mattresses can and should be rotated (left – right & head feet – see in the picture above how the mattress rotates) to avoid strain on one side.
• A dirty mattress is out of warranty. For this reason, a protective cover should be used. The same goes for a mattress with traces of mold.
• Follow the instructions of use, in case you want to wash the outer cover of the mattress.
• If there is no instruction according to which you can wash the outer fabric of the mattress, do not remove it. You can contact the aftersales service department to inform you about possible ways to clean the mattress.
• The dimensions of the mattress are the responsibility of the customer. ATTENTION: Make sure the mattress you choose, has the ideal dimensions.
• If you notice a smell from your new baby mattress it is generally not a defect, but it is natural scent due to the use of natural materials.

 

8. When does the GRECO STROM warranty begin?

Your mattress warranty starts on the purchase date which is verified by proof of receipt. For this reason, it is always necessary to provide the purchase receipt or purchase invoice.

 

9. When does the GRECO STROM warranty apply?

At GRECO STROM our philosophy is so simple but also so essential: to create with respect, responsibility and care, mattresses of high technology and aesthetics and to provide you with a healthy, restful, comfortable and quiet sleep. From our side it is our obligation to take care of you. You just need to take care of your new mattress following our instructions to guarantee both its quality and its warranty:

• Necessarily follow the simple, helpful instructions that we have listed you.
• Keep the purchase receipt
• Keep the warranty card that accompanies your mattress
  because there you can find the terms of management.
• Buy your mattress from its stores or by an authorized GRECO STROM network partner who can guarantee the loyalty and the authenticity of the product.
• Do not subject your mattress to technical interventions or modifications without the permission of the company.
• At GRECO STROM we manage the materials we use in one way: perseverance in quality and perfect management of technology that will secure it. For this reason the technical specifications of our products may change without warning as we constantly evolve and upgrade our products. You should be informed that there is a possibility, some of the materials used in your mattress, may not be available at the moment you return your mattress for repair. Be absolutely sure that GRECO STROM will replace it with another material corresponding, upgraded, of latest technology and will always have excellent durability and quality.

 

10. What does the guarantee cover and what is the process of after sales service?

GRECO STROM warranty covers proportionately the years of use for each mattress type, possible problems which can be extremely rare in construction or materials which are confirmed after technical inspection of the company and not after any damage that may occur caused by normal wear and tear or mistreatment. If you have followed all care instructions and you notice a problem in the mattress, then look first for your purchase receipt and contact the after sales service of GRECO STROM ([email protected]). GRECO STROM will take care of sending a technician from the after sales service department to check the mattress. In case the problem can be fixed photographically, you can send photos together. In any case, if it is found that your mattress has a manufacturing error, the company will take care of complete restoration in 4-7 working days. This applies only to the areas of Attica and Thessaloniki.

 11. After sales service procedure outside Attica & Thessaloniki.
For customers located outside of Attica and Thessaloniki, the process is different as a technician visit is not planned. No problem though remains suspended. The after sales ([email protected]) department will take over and guide you in the proper and methodical way to resolve your issue. If and when necessary the transfer of the mattress to the premises of the company, will be done with care and diligence so that the mattress is not damaged during transportation. The customer undertakes the responsibility and not the company. ANALYTICALLY: