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Terms & conditions of use

The website “grecostrom.gr” is the official website of the company as well as the online store for the sale of products via the internet, hereinafter “the online store”, of the company under the name “STROMATOPOIA ATHENS S.A.”, located in Mandra, Attica (at the end of Makrigianni Street), with A.F.M. 095318624, Tax Office of ELEUSINA, No. G.E.M.H. 112415908000, contact telephone number 2105552000, fax number 2105550870, e-mail address eshop@grecostrom.gr, hereinafter referred to as ‘the company’. All transactions carried out through the website “grecostrom.gr” are governed by the Greek and European legislation on electronic commerce, the Consumer Code of Conduct for Electronic Commerce, the P.D. 131/03, Law 2251/1994 on Consumer Protection, the Consumer Code of Conduct, as well as Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as applicable.

1. Acceptance of terms

Please consult the following Terms and Conditions of Use. The visitor can browse the online store without being asked or required to provide any personal information. However, in order to place an order, it is necessary for the customer to provide some personal information. In order to place an order, the customer will be asked to select the option “I have read and accept the terms and conditions of use and purchase”. With this declaration, the customer expressly and unconditionally declares that before placing the order he/she has taken note of the information provided for by the legislation in force on electronic commerce, consumer protection and the protection of natural persons against the processing of personal data.

2. Disclosure of information under article 3b of Law 2251/1994

With the present terms, the company provides the consumer with the information provided for in article 3b of Law 2251/1994 and in particular: the identity of the supplier, the geographical address, the telephone and fax number and the e-mail address of the company, the VAT number and the registration number of the company in the G.E.M.H. the name and address of the company’s stores the main characteristics of the goods the total price of the goods including VAT and all other charges and additional charges.

3. Use

The company grants the limited right to use this website and the services provided through it for personal, non-commercial purposes. The use of the website may be used for lawful purposes and in a manner that does not restrict the use of the website by third parties. The visitor is obliged to use the website in accordance with the law, good morals, these terms and not to perform any acts or omissions that may cause damage or malfunction to the website. The company reserves the right to immediately terminate access to the online store to any user who violates the terms of use in force at the time. The company also reserves the right not to post comments and publications with abusive or defamatory content or with content that is contrary to good morals.

4. Register at

For reasons of transaction security, a prerequisite for placing an order is the registration of the user through the special membership registration form. Once the user has completed the registration process, he/she will receive a user name and a personal password by e-mail. The user is solely responsible for all operations carried out with these passwords and is obliged to inform the company immediately in case of loss of the above mentioned passwords. Once the registration has been created, it may be deleted at the user’s request. A personal account may be created by any natural person who has reached the age of 18 and has full legal capacity.

5. Intellectual property rights

The user acknowledges the exclusive right of the company or third parties that have legally granted licenses to the latter, to any intellectual (intellectual and industrial) property rights contained in the online store.

6. Warranty

The company makes no warranty with respect to any operation of this store or the products, including safety or fitness for a particular purpose, without limitation. The services and products presented through the site are provided “AS IS”. Further, although the company makes every effort, it does not guarantee that the online store will be provided without interruption, free of errors and that it is free of “viruses” or other harmful components.

7. Limitation of liability

The company is liable for actual defects and lack of agreed qualities according to articles 534 et seq. of the Civil Code, and has all the obligations provided by the Civil Code for the sale and by the applicable legislation on consumer protection and e-commerce. The company makes every effort to ensure that the content and information displayed in the online store is as accurate as possible, as regards the main characteristics of the products, except for typographical errors or errors due to oversight, but does not bear any responsibility for their unavailability. It undertakes, however, to inform in good time of the availability of the goods. Under no circumstances shall the company be liable to compensate the user for loss of profits or for damages from any cause, regarding the operation and use of this e-shop, which it undertakes on its own initiative, including any damage caused to the user and resulting from delayed downloading, non-downloading or loss of data when using the website ” shop.grecostrom.gr“. The company bears no responsibility for any links provided through the online shop. The user is responsible for the payment of the relevant fees and any related costs caused by the use of the e-shop.

8. Orders

The order of goods is made by filling in and sending the special form “Order”. Ordering any product from this online store does not imply the establishment of any contract between the user and the company, unless the latter accepts the order by means of an e-mail confirming the availability, description and price of the product ordered. The acceptance of the purchase and the conclusion of the contract will be considered complete from the confirmation of the sending of the e-mail, regardless of whether or not it is received. During the progress of the order, the customer will receive a series of e-mails informing him/her of the progress of the order.

9. Prices – Ordering costs

The total cost of the order is determined by the net prices listed for each product, the applicable VAT and transport costs. The customer will be invoiced for the total cost of the order. In the event of price adjustments by suppliers, prices will be immediately updated and adjusted in the online store. Any price adjustments will not affect orders already placed. In addition, the company makes every effort to ensure that prices are the same in both physical stores and the online store. However, there may be price variations due to promotional activities carried out at the company’s discretion exclusively in the online store and/or physical stores.

10. Payment method

  • The payment of the relevant documents – invoices can be made: by any credit (VISA, MasterCard, American Express) or debit card in the Bank’s secure environment, by deposit in a bank account. You can pay your order to one of the following accounts:

    ALPHA: GR68 0140 2770 2770 0200 2007 875
    NATIONAL: GR89 0110 1990 0000 0000 1990 0775 347
    EUROBANK: GR76 0260 3350 0002 5020 1221 748
    PIRAEUS: GR03 0172 1150 0051 1509 4823 935Please send us a copy of the bank payment order by fax to: 2105550870 or by e-mail to eshop@grecostrom.gr.
    The dispatch of the products of the order is only after the confirmation of the deposit.
  • Documents of a value of over 500€ (including VAT) to individuals and over 500€ (before VAT) to businesses, according to the current provisions of the tax legislation, can only be paid by deposit in a bank account or by using a credit/debit card.

11. Order cancellation

If the online order has been completed, but the product has not been shipped, the customer can cancel the order either by calling 2105552000 or by sending an email to the company through the contact form indicating the order code, in order for the company to proceed with the cancellation of the order. In the case of goods manufactured according to the consumer’s specifications or clearly personalized, the customer can cancel the order in the above ways within 24 hours.

After the product has been shipped, the following applies:

12. Product returns

12.1 General company returns policy

If for any reason one of our products does not satisfy you, you can return it and replace it with another one.

According to the general return policy of the company, the customer is entitled to return products and request their replacement within 20 days from the date of sale and only if the products are new, have not been unsealed or their packaging has not been tampered with as below and are accompanied by the legal documents. In this case, the customer shall bear the corresponding costs of transport of old and new products, except for delivery to a physical store.

12.2 Right of withdrawal from distance contracts under Law 2251/1994

In addition to the above, the customer is entitled to withdraw from distance contracts under Law 2251/1994 within 14 calendar days without giving any explanation and to return the products purchased and request a refund only if the products are new, have not been unsealed or their packaging has not been tampered with and are accompanied by the legal documents (receipt, invoice, etc.).

The withdrawal period expires 14 calendar days from the day following the day of delivery of the goods to the customer or to a third party other than the carrier indicated by the customer. In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw from this contract by means of a clear statement (e.g. a letter sent to the company’s postal address in Mandra, Attica (end of Makrigianni Street), either by fax 2105550870 or by e-mail eshop@grecostrom.gr. The attached model withdrawal form may be used. In order to respect the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If the customer withdraws from the concluded contract, the company will refund all the money received from him, except for the delivery costs, without undue delay and in any case within 14 calendar days from the day he is informed of the decision to withdraw from the contract. The company will execute the above refund using the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise. In any case, no costs will be charged for the refund as described above.

The company is entitled to delay the refund until it has received the goods back or until the customer provides proof that they have sent back the goods, whichever comes first.

The customer must send back the goods without undue delay and in any case within 14 calendar days from the day he declared that he withdraws from the contract. The time limit shall be deemed to have been observed if the goods are returned before the expiry of the 14-day period.

In the case of withdrawal, the customer will be charged with the corresponding cost of returning the goods, except in cases of return to a physical store and in cases where the company is responsible for sending incorrect products or products with real defects, in which case the company will bear any cost of transporting the old and new product.

12.3 Exceptions to the right of withdrawal – refund

The rights of return and withdrawal provided for in 12.1 and 12.2 above do not apply in the following cases:

  • the supply of goods manufactured according to consumer specifications or clearly personalised goods
  • the products are considered to be made to measure because they are produced in any dimension but at the customer’s request. Dimensions are defined as width, length and height. The same applies to cases where a choice of fabric is offered.
    As far as only mattresses are concerned, if and when no modification has been made to their standard technical specifications (e.g. height), they can be returned if they have been produced in 90×200 and 160×200 dimensions and are in their factory packaging, which must be completely inviolable.
  • the supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery, such as cushions, covers, toppers, accessories, etc.
  • the supply of goods which, by their nature, are inseparably mixed or combined with other items
  • special bed dimensions and choice of fabrics

12.4. Ευθύνη πωλητή για πραγματικά ελαττώματα ή έλλειψη συνομολογημένων ιδιοτήτων

In any case, the company is liable for actual defects or lack of agreed properties according to the provisions of the Civil Code (Art.534 et seq.). These rights shall lapse after two years from the conclusion of the contract.

13. Applicable law & other terms

  • All terms herein are material. In the event that any term hereof or the application thereof under any circumstances is declared invalid or unenforceable by any court or authority of competent jurisdiction, the remaining terms, and the foregoing term as applied in other cases, shall remain in full force and effect in all cases.
  • The company reserves the right to modify, including the present terms, prices and product descriptions, or to discontinue temporarily or permanently all or part of the present, and undertakes to inform users of any modifications through this website. It is clarified that the change of terms does not affect orders already placed.
  • These terms are subject to the information status of article 3b of Law 2251/1994.
  • The validity, enforcement, interpretation and effects of this agreement are governed by Greek law and the courts of Athens shall have exclusive jurisdiction and competence.
  • For the extrajudicial resolution of disputes, the consumer may contact the competent bodies for out-of-court settlement and dispute resolution, such as the General Secretariat of Consumer Affairs of the Ministry of Development and Competitiveness (10181 Kanigos Square, Athens, www.efpolis.gr), the Consumer Advocate (144 Alexandras Street, 117 71 Athens, www.synigoroskatanaloti.gr), as well as the Consumer Dispute Resolution Committees of the local Prefectures.
  • In addition, consumers residing in Greece who wish to resolve disputes arising from e-commerce contracts with suppliers based in the European Union in an amicable manner, have the possibility to use the registered ADR entities to resolve consumer disputes online. The certified Alternative Dispute Resolution (ADR) Body in Greece is the European Consumer Centre of Greece (144 Alexandras Street, 11471 Athens, tel. 2106460862, fax 2106460784, www.eccgreece.gr – info@eccgreece.gr)

14. Consumer service

The company has the appropriate mechanisms and sufficient staff dedicated to the service of consumers and makes every effort to inform them about their requests within the legal limits on a case by case basis.
For any request or information regarding the operation of this e-shop, the progress of your order or the management of your personal data, you can contact us at the following e-mail address eshop@grecostrom.gr / info@grecostrom.gr, by telephone at 2105552000 or by filling in the online contact form and at any of our stores.