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Cancellations / Refunds

Cancellation of order

If the online order has been completed, but the product has not been shipped, the customer can cancel the order either by calling 2105552000 or by sending an email to the company through the contact form indicating the order code, in order for the company to proceed with the cancellation of the order. In the case of goods manufactured according to the consumer’s specifications or clearly personalized, the customer can cancel the order in the above ways within 24 hours.

After the product has been shipped, the following applies:

– General company returns policy

If for any reason one of our products does not satisfy you, you can return it and replace it with another one. According to the general return policy of the company, the customer is entitled to return products and request their replacement within 20 days from the date of sale and only if the products are new, unopened or the packaging has not been tampered with as below and accompanied by the legal documents. In this case, the customer will be charged the corresponding cost of transport of old and new products, except for delivery to a physical store.

– Right of withdrawal from distance contracts under Law 2251/1994

In addition to the above, the customer is entitled to withdraw from distance contracts under Law 2251/1994 within 14 calendar days without giving any explanation and to return the products purchased and request a refund only if the products are new, have not been unsealed or their packaging has not been tampered with and are accompanied by the legal documents (receipt, invoice, etc.). The withdrawal period expires 14 calendar days from the day following the day of delivery of the products to the customer or to a third party other than the carrier indicated by the customer. In order to exercise the right of withdrawal, the customer must inform the company of his decision to withdraw from the present contract by means of a clear statement (e.g. a letter sent to the company’s postal address in Mandra, Attica (end of Makrygianni Street), either by fax to 2105550870, or by e-mail to eshop@grecostrom.gr. In order to meet the withdrawal deadline, it is sufficient to send the notice of exercise of the right of withdrawal before the withdrawal deadline expires.

Consequences of withdrawal
  • If the customer withdraws from the concluded contract, the company will refund all the money received from him, except for the delivery costs, without undue delay and in any case within 14 calendar days from the day he is informed of the decision to withdraw from the contract. The company will execute the above refund using the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise. In any case, no costs will be charged for the refund as described above.
  • The company is entitled to delay the refund until it has received the goods back or until the customer provides proof that they have sent back the goods, whichever comes first.
  • The customer must send back the goods without undue delay and in any case within 14 calendar days from the day he declared that he withdraws from the contract. The time limit shall be deemed to have been observed if the goods are returned before the expiry of the 14-day period.
  • In the case of withdrawal, the customer will be charged with the corresponding cost of returning the goods, except in cases of return to a physical store and in cases where the company is responsible for sending incorrect products or products with real defects, in which case the company will bear any cost of transporting the old and new product.

– Exceptions to the right of withdrawal – refund

The rights of return and withdrawal provided for above do not apply in the following cases:

  • Supply of goods manufactured according to consumer specifications or clearly personalised goods
  • Supply of sealed goods which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery, such as cushions, covers, toppers, accessories, etc.
  • Supply of goods which, by their nature, are inseparably mixed or combined with other items
    special bed dimensions and choice of fabrics

– Seller’s liability for actual defects or lack of agreed properties

In any case, the company is liable for actual defects or lack of agreed qualities according to the provisions of the Civil Code (Art.534 et seq.). These rights shall lapse after two years from the conclusion of the contract.